Customer Service and technical support 1-888-346-7539

Monday - Friday
8:00 a.m. - 4:30 p.m. EST
(Public holidays will affect these hours)

Professionals 1-800-463-7043

Are you a distributor, specialty store, electrician or end user in Canada that has purchased through one of these professionals?

Write to us

support@convectair.ca

Find your model and serial number before getting in touch

It is usually on the side, back, or inside the upper gate of the unit. The model number has four digits starting with 7 (A). Wattage is determined by the number after the letter “C“ or “B‘’, depending on the unit. Otherwise, it is always written below (B). The year of production is found next to the logo (D).

Example: 7825-C20 –
Model: 7825 Wattage: 2000 Watts