Due to a high volume of inquiries caused by COVID-19 our response may be delayed more than usual.
Other ways to get in touch
Our team will be able to help you quicker if you have your Serial number and model number ready when you get in touch.
Customer Service and technical support 1-888-346-7539
Monday - Friday
8:00 a.m. - 4:30 p.m. EST
(Public holidays will affect these hours)
Are you a distributor, specialty store, electrician or end user in Canada that has purchased through one of these professionals?
Write to us
1367 Industrial Road
Cambridge, ON N3H 4W3
Find your model and serial number before getting in touch
It is usually on the side, back, or inside the upper gate of the unit. The model number has four digits starting with 7 (A). Wattage is determined by the number after the letter “C“ or “B‘’, depending on the unit. Otherwise, it is always written below (B). The year of production is found next to the logo (D).
Example: 7825-C20 –
Model: 7825 Wattage: 2000 Watts