Customer Service and technical support for purchases through Hope Depot 1-888-346-7539
Monday - Friday
8:00 a.m. - 4:30 p.m. EST
(Public holidays will affect these hours)
Professionals / Any other customer inquiries 1-800-463-7043
Are you a distributor, specialty store, electrician or end user in Canada that has purchased through one of these professionals?
Write to us
support@convectair.ca
Find your model and serial number before getting in touch
It is usually on the side, back, or inside the upper gate of the unit. The model number has four digits starting with 7 (A). Wattage is determined by the number after the letter “C“ or “B‘’, depending on the unit. Otherwise, it is always written below (B). The year of production is found next to the logo (D).
Example: 7825-C20 –
Model: 7825 Wattage: 2000 Watts